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RinseLabSHOP THE SKINCARE FILTER
HELP CENTRE

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Questions about your order, installation or product? Our team is here to help.

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Our team will reply as soon as possible. Include your order number if your message concerns a purchase.

FREQUENTLY ASKED QUESTIONS

Before you contact us.

When will my order ship? +

The estimate shown when you ordered applies. We will email your tracking information once your order ships.

How do I install my filter? +

See our installation guide for the steps for your filter.

How do I request a return? +

Send us your order number using the form above.

Track my order

Find the tracking link in your shipping email. If you need help, contact us with your order number.

info@rinselabcompany.com

Frequently asked questions

How do I install my filter?View the installation guide
How do I replace the cartridge?Explore replacement filters
How long does shipping take?

Check the estimate shown at checkout or contact our customer support team for your order's delivery time.

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