Last updated: 15 October 2026
Delivery is available to addresses accepted by our checkout. Available methods and charges are shown before you order. Free-shipping offers apply only when their stated conditions are met and are reflected in the checkout total.
Order confirmation is sent to the email address supplied at checkout. Any delivery estimate communicated with your order is an estimate unless expressly agreed as a binding date. Check your delivery address carefully and contact info@rinselabcompany.com promptly if it needs correcting; changes may not be possible after dispatch.
For EU consumer orders, delivery takes place by the agreed deadline or, where none is agreed, within the statutory default period of 30 days after the contract is concluded. If delivery is late, contact us to investigate. Your rights to set an appropriate additional deadline, cancel where legally permitted and receive reimbursement remain unaffected.
Where tracking is available, we supply details after dispatch. Contact us if a parcel is missing, damaged or marked delivered but not received. We will investigate with the carrier. For consumer purchases, risk normally passes when you or your designated recipient, other than the carrier, takes physical possession, subject to applicable law.
If a destination outside the EU is available, import charges collected by us are shown at checkout. Other charges imposed by local authorities may apply under local law. Contact us before ordering if clarification is needed. Email: info@rinselabcompany.com.